Faq

We are conveniently located in Chestermere, Alberta, providing high-quality care to the local community and surrounding areas, including Calgary. Our clinic offers ample parking and easy accessibility for all patients.

We provide a full range of multidisciplinary healthcare services, including:

• Physiotherapy
• Chiropractic Care
• Massage Therapy
• Acupuncture
• Custom Orthotics & Bracing
• Naturopathic Medicine
• Sports Injury & Rehab
• Motor Vehicle Accident (MVA) Rehab
• Workplace Injury (WCB) Rehab
• Pre- & Post-Surgical Rehabilitation
• Chronic Pain Management

No, a referral is not required to book an appointment. You can schedule a visit directly with us. However, some insurance providers may require a referral for coverage—please check with your provider for details.

You can book an appointment in three easy ways:

• Online through our website (24/7 availability).
• By phone at [insert clinic phone number] during business hours.
• By visiting our clinic in person.

We also offer same-day and next-day appointments, subject to availability.

For your initial visit, please bring:

• A valid photo ID
• Any doctor’s referral (if applicable)
• Your insurance information (if direct billing applies)
• Any imaging reports (X-rays, MRIs, etc.) if you have them
• Comfortable clothing for movement-based assessments

Insurance & Payment Questions

Yes! We provide direct billing to most major Canadian insurance providers, including:

• Alberta Blue Cross
• Sun Life
• Manulife
• Green Shield Canada
• Canada Life
• Medavie Blue Cross (RCMP, Veterans Affairs, Canadian Armed Forces)
• Chambers of Commerce Group Insurance
• And many more!

If your plan only covers a portion of the treatment, you will be responsible for the remaining balance. Our front desk team will explain all payment options to ensure you receive the care you need.

Yes! If you have a work-related injury, we accept WCB claims. Please inform us when booking so we can assist with the required paperwork.

Yes! We specialize in MVA rehabilitation. If you’ve been in an accident, you may be eligible for insurance-covered treatments. We’ll help guide you through the process and assist with direct billing to your insurance provider.

We accept:

• Debit & Credit Cards (Visa, Mastercard, American Express)
• Cash
• Direct Billing to Insurance (where applicable)

Treatment & Care Questions

• Initial assessments: 45-60 minutes
• Follow-up treatments: 30-45 minutes, depending on the service

Your treatment plan will be customized based on your condition and goals.

The number of sessions varies depending on your condition and progress. Our therapists will assess your needs and recommend a treatment plan designed for optimal recovery.

Your first visit will include:

• A comprehensive assessment of your condition, medical history, and goals.
• A personalized treatment plan designed for your recovery.
• Initial hands-on treatment and exercises to start your journey toward healing.

Yes! We believe in active recovery, and our therapists will guide you through home exercises to complement your in-clinic treatments. These exercises will help speed up your recovery and maintain long-term results.

Clinic Policies & Additional Services

We understand that plans change! However, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment. Missed appointments, No-Shows, or last-minute cancellations may be subject to a fee of $50 or appointment costs.

Yes! We provide virtual physiotherapy consultations for patients who prefer treatment from home. Contact us to see if virtual care is right for you.

Yes! We offer free, hassle-free parking for all our patients, ensuring a stress-free visit.

Absolutely! You are welcome to bring a support person if needed.

Wear comfortable, loose-fitting clothing that allows for easy movement and access to the area being treated.

Yes! Our Massage Therapy Membership offers exclusive benefits, discounted rates, and priority booking for regular massage care. Learn more on our Massage Membership Page.