Privacy Policy
ActiveCare Physiotherapy & Rehab (“ActiveCare,” “we,” “us,” “our”) values your privacy and is committed to protecting the confidentiality and security of your personal information, including personal health information in our custody or under our control. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
Collection, Use, and Disclosure of Personal Information
In this Privacy Policy, personally identifiable information about you will be referred to as “Personal Information.” We collect, use, and disclose Personal Information as outlined below and as permitted or required by law.
Types of Personal Information Collected
We may collect and process the following types of Personal Information:
- Name, date of birth, gender, and contact details (address, email, phone number)
- Health card number, physician details, referrals, diagnoses, and treatment plans
- Employment details (if applicable to your treatment or coverage)
- Payment details (such as credit card information and insurance coverage details)
- General health concerns and medical history relevant to your treatment
- Call recordings and security footage (if applicable for training or security purposes)
Purposes of Collection, Use, and Disclosure
We collect, use, and disclose Personal Information for the following purposes:
- Health Care Services: Assessment, diagnosis, treatment planning, and delivery of healthcare services.
- Communication: Contacting you regarding appointments, follow-ups, or updates related to your treatment.
- Insurance and Payment Processing: Facilitating insurance claims, direct billing, and payment processing.
- Research and Quality Improvement: De-identified data may be used for research, statistical analysis, and service improvements.
- Legal and Compliance: Where required by law, such as responding to court orders or regulatory requirements.
- Internal Operations: Staff training, risk management, and security purposes.
Consent
By using our services, you consent to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. If you do not wish for your information to be used in certain ways, you may withdraw your consent at any time by notifying us in writing. However, this may impact our ability to provide you with care or services.
In cases where we require consent beyond standard healthcare operations, we will explicitly inform you and obtain your consent before proceeding.
Security and Storage of Personal Information
ActiveCare Physiotherapy & Rehab takes reasonable steps to protect Personal Information from loss, theft, and unauthorized access, use, or disclosure. We use administrative, technical, and physical safeguards to maintain the confidentiality and security of your information. Some examples include:
- Secure data storage and restricted access to personal health records.
- Encryption of digital records where applicable.
- Secure disposal of outdated records in compliance with legal retention requirements.
Your Personal Information is stored in Canada, and we do not transfer it outside the country unless required by law or necessary for your treatment and with your consent.
Access, Correction, and Retention of Personal Information
You have the right to access and correct your Personal Information upon request. If you believe any information we hold about you is inaccurate or incomplete, you may request a correction in writing. We will process such requests in accordance with applicable laws.
Personal Information will be retained only for as long as necessary to fulfill the identified purposes or as required by law. After this period, information will be securely destroyed.
Sharing Personal Information
We may share your Personal Information in the following circumstances:
- With healthcare providers involved in your care (e.g., physicians, therapists, insurers, or referral sources)
- With legal or regulatory bodies when required by law
- With third-party service providers under contract with us to maintain confidentiality and security standards
Changes to This Privacy Policy
ActiveCare Physiotherapy & Rehab reserves the right to modify this Privacy Policy at any time. Any updates will be posted on our website, and the revised policy will be effective as of the date posted.
Contact Information
If you have any questions about this Privacy Policy, or if you would like to access, correct, or withdraw consent regarding your Personal Information, please contact us at:
ActiveCare Physiotherapy and Rehab
Unit #1109 20 Dawson Wharf Mount
Chestermere, AB T1X 2R1
Tel: +1(587) 355-6691
Email: admin@activecarephysiotherapy.ca